If you're having issues and nothing else seems to help, try logging out of your account and logging back in. If that doesn’t work, delete the app and reinstall it. You’d be surprised how often these two quick steps solve the problem.
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If you're experiencing trouble receiving verification codes for account recovery or password resets, try these additional steps:

These steps can help resolve common verification code issues.

To change the Odds Format, tap the gear icon (⚙️) in the top-right corner next to your balance to access Settings. Scroll to the bottom of the page, and you'll see the option to switch between 'Fractional' (E.G 5/1) or 'Decimal' (E.G $6.00) odds formats. Easy!

Dabble is required to verify all our customer accounts before allowing any real money activity. This forms part of our KYC (Know Your Customer) and Anti-Money Laundering obligation and can be completed within our app in just a few minutes.

Please be aware that Dabble permits only one account per user. If you’re experiencing trouble accessing your existing Dabble account, kindly contact our team at [email protected], and we’ll gladly assist you.
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You’ll find more details on account verification in our Help Centre here.
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Verification documents may be rejected if the full document is not visible, the image is unclear, or important details can’t be read. Following the tips here can help avoid delays.

This can happen if the selfie image isn’t clear, lighting is poor, or your appearance doesn’t closely match the photo on your ID.

To improve your chances of success:

If verification doesn’t succeed on the first attempt, try the following:

If issues persist, you may be asked to provide additional information for review.

If the information on your account doesn’t match your ID (for example, name or date of birth), verification may fail.

Please check that your details are entered correctly in the app.
If your ID shows a different name (such as a previous or maiden name), you may be asked to provide supporting documentation to confirm the change.

If your appearance has changed significantly since your ID photo was issued, automated checks may not succeed.

In this case:

In some situations, we may request further verification to meet regulatory or security requirements. This can happen during withdrawals, account changes, or if additional checks are required.

If this applies, we’ll contact you by email with clear instructions on what’s needed.

If verification attempts are unsuccessful, access to certain features may be temporarily restricted until verification is completed.

If this happens, please contact our Support Team, who can help review your documents and advise on next steps.

If you’re unable to complete verification after following the steps above:

This message indicates that a Dabble account has already been started or registered using the mobile number entered.
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Each mobile number can only be associated with one account. If you already have an account, you’ll need to sign in rather than create a new one.

If your account was not fully completed, you can return to the sign-in page and enter your mobile number along with the password you originally set.

If you no longer remember your password, select “Forgot password” to reset it and continue with your account setup.

To update personal details such as your email address or mobile number, you’ll need to contact our Support Team.

You can get in touch with us via Live Chat during our operational hours, or by emailing [email protected].

For security reasons, personal details cannot be changed directly within the app. Our Support Team will guide you through the update process and advise if any verification is required.

Account holders are expected to keep their account information accurate and up to date, including letting us know if any details change.

You can view our current operational hours here.
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We don’t process deposits or withdrawals over the phone. Instead, you can easily manage all payments directly through the Dabble app. It’s faster, more secure, and gives you full control.
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To make a deposit or withdrawal, just log into the app. From there, you can:

Everything is designed to be simple, transparent, and in your hands.

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UK customers can deposit using:

For more info, check out our How To Deposit Article
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The minimum deposit amount is £5.

Some UK banks may block online payments to wagering companies. If you're using a card from banks like TSB, Virgin Money, Co-operative Bank, Monzo, or American Express, and the transaction fails, it might be due to their restrictions.
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Try using a card from a different bank or contact your bank directly for clarification.
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Insufficient funds
Make sure you have enough available funds in your account before attempting to deposit.

​​Incorrect CVV
Double-check that the 3-digit CVV on the back of your card matches what you’ve entered. A mismatch will cause the deposit to be declined.

​​Expired card
Ensure your card is still valid and hasn’t expired.

​​Card reported lost or stolen
If your card has been flagged as lost or stolen, your bank will automatically block any transactions made with it.

​Still can’t deposit funds?
You may have reached your deposit limit cap. Check your account settings or get in touch with us for more info.

If you’re experiencing repeated deposit failures, there are a few common reasons and steps you can try.
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​Repeated failed attempts

Multiple unsuccessful deposit attempts in a short period may result in temporary restrictions from your bank or payment provider.

Bank-related issues

Deposits may be declined by your bank for security or authorisation reasons.

App troubleshooting

If the issue doesn’t appear to be bank-related, try the following:

If you’re still unable to make a deposit after trying the steps above, please contact our Support Team for further assistance.

Some banks require additional approval for online transactions.
You may be asked to confirm the deposit using a one-time code, banking app prompt, Face ID, or fingerprint.

Follow the on-screen instructions from your bank to complete the deposit.

You can view your deposit history in the app by going to Settings ⚙️ → Transaction History and filtering by Deposits.

The minimum withdrawal amount is £5.

Customers may be eligible for fast withdrawals, which can allow withdrawals to a verified UK bank account or Card to be processed within minutes once your details are verified. Fast withdrawals are not guaranteed for every request.

A withdrawal may be pending due to routine review, additional verification requirements, bank checks, submission after 3:00pm, weekends/public holidays, or unsupported payment methods.
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If you’ve received an email from us requesting more information, please follow the instructions to avoid delays.
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For a full breakdown of withdrawal statuses and processing times, see How to Withdraw.

Withdrawals from Dabble accounts may be subject to manual reviews , which could result in longer processing times. This might take a little longer, but it’s an important step to keep your account secure.
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After that, withdrawals are typically sent to your bank within a few minutes using our Fast Bank Transfer, provided your bank supports faster payments. In some cases, especially with certain banks or larger amounts - it may take up to 24 hours to clear.
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If you make a withdrawal request before 3:00PM (BST), it should be processed the same day.
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You can check your withdrawal status in the app at Settings ⚙️ → ⚡ Withdraw Funds → Withdrawal History.
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Withdrawal statuses you may see:

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Once a withdrawal request has been submitted, it cannot be cancelled or reversed back into your account.

The withdrawal will continue to be processed as requested. If you have any questions about the status of a pending withdrawal, please contact our Support Team, who can help provide an update.

Yes! In most cases, withdrawals can be returned to the same payment method used to make your deposit. This is part of our closed-loop withdrawal process.

If your card supports withdrawals, your funds will be sent back to that card. Some card types do not support withdrawals. If this applies, your withdrawal will instead be processed to your verified UK bank account.

In these cases, we may need to request documents to confirm account ownership before the withdrawal can be completed.

At this stage, you can only have one bank account linked to your Dabble account at a time.
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If you need to edit or remove your bank details, just reach out to our Support Team via Live Chat, and they’ll help get it sorted.

No, for security and privacy reasons, account verification documents cannot be submitted through Live Chat.
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To complete bank account verification, we require a PDF copy of a bank statement, which should be sent directly to our Support Team by return email.
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Sending your documents by email ensures they are received by the correct team and handled in line with our verification procedures.

Verification ensures your withdrawal is sent to the correct payment method and meets regulatory and compliance requirements. Verification may be needed for first withdrawals, recent payment updates, or if a bank account hasn’t been linked with TrueLayer.
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If you’ve been asked to provide documents, see How to upload verification documents successfully for guidance.

We may ask for a PDF copy of a bank statement or other documentation if verification is required. Any request will come with clear instructions by email.

Yes. You can redact non-required information, as long as all details requested in the verification email remain clearly visible.
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Yes! In-play betting is available on Dabble for football.

You can place in-play bets on live football matches as they happen. For full details on how it works and the rules that apply, see our Football – In Play Betting Rules article.

If the Free Bet option isn’t available, there are a few common reasons this may happen.

To use a Free Bet, you’ll need to:

In some cases, Free Bets may be unavailable due to promotion eligibility conditions or account-level restrictions. If this applies, the Free Bet option will not be selectable.
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If you can see Free Bets in your balance and the option is still unavailable after following the steps above, please contact our Support Team for further assistance.

For more information, you can also refer to our Free Bets help article.

What happens depends on the type of bet you placed.

Same Game Bet Builder

If your bet is a Same Game Bet Builder and one of the selections is voided, the entire bet is void & the stake will be refunded.

Accumulator (Acca)

If your bet is an Accumulator (Acca), the bet will continue with the remaining selections, and the voided leg will be removed.

Pick’em

If your bet is a Pick’em, the bet will continue at a reduced multiplier with the remaining selections as long as at least two selections involving different teams remain after any voided legs are removed.
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If fewer than two eligible selections remain, the stake will be refunded.

​Example A — Bet continues (Still 2+ different teams remain)

You place a 4-leg Pick’em involving:

If the Team 1 selection is voided, the remaining legs include Team 2 and Team 3.
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Because there are still selections involving at least two different teams, the Pick’em continues at a reduced multiplier.
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Example B — Stake refunded (no longer 2 different teams remain)

You place a 4-leg Pick’em involving:

If the Team 1 selection is voided, all remaining selections are from Team 2.
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Because the remaining legs no longer involve two different teams, the Pick’em is void and the stake is refunded.

​If a bet is voided and a Free Bet was used as the stake, the Free Bet stake will be re-credited to your account.

Once re-credited, the Free Bet will be available to use again for 7 days, subject to the original Free Bet Terms and Conditions.

Example

If you place a £10 Free Bet on a Football BetBuilder and one of the selections in that BetBuilder is later voided, causing the entire bet to be void, the £10 Free Bet stake will be returned to your Free Bet balance. You will then have 7 days from the date it is re-credited to use it again.
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Keeping your account secure is essential. One of the most effective ways to protect it is by using strong, regularly updated passwords. Avoid using easily guessed information like birthdays or names, as these make your account more vulnerable.

Here are some tips for creating strong passwords:

Stay vigilant and make your account security a habit.
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Have you forgotten your username or do you want to change your password?
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To reset your password, follow the steps below:

For more info, check out: How To 'Reset Password'
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If you forget your username, remember Dabble offers a mobile ID.

It happens to the best of us…..
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We may be able to help you change your username. Username changes are handled on a first-come, first-served basis and are only allowed once if approved.

Your new username will need to follow our Community Guidelines. To request this change, you'll need to contact our Support Team who can review your request and help you further.
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